Resilient Management by Lara Callender Hogan

Author:Lara Callender Hogan [Lara Callender Hogan]
Language: eng
Format: epub
Publisher: A Book Apart
Published: 2019-06-10T16:00:00+00:00

Team Practices

As you enter that Norming stage, it might not be super obvious what, exactly, is being “normed” on your team. Meetings, ticket prioritization, emails, status updates, celebrations, and plenty more team practices might naturally appear as you collaborate and ship. How might you start to become aware of (and document) all the things your team naturally does each day as you strategize, complete work, and communicate with each other?

When we hired a sixth teammate to Prod Infra, I realized we didn’t have an easy way to remember what email lists to add new hires to, or what meetings to invite them to. I didn’t have a shortcut way to explain how each of the teams within Prod Infra collaborated to ship work or hit objectives. While a new hire could onboard by shadowing me or a teammate, I realized there must be a more efficient way to share—and then, perhaps, improve!—the ways we all worked together.

To start, I scanned my calendar for the various meetings my teammates and I were in, and then searched Google Docs and Confluence for other artifacts of how we did things. The result was a list of:

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