Manage to Engage by Pamela Hackett

Author:Pamela Hackett [Hackett, Pamela]
Language: eng
Format: epub, pdf
ISBN: 9781119773894
Publisher: Wiley
Published: 2021-04-03T00:00:00+00:00

Couldn't You Just Process Map and Get the Same Understanding?

No. Far from it. Anyone can process map. It's not the same. Process mapping is a linear view of processes, mapped out through the lens of one process. Often, it's made even more linear doing the maps in software applications that show the theory not the practice, which is fine once you completed the exercise, but not before.

Aerial mapping starts with the end-to-end value chain and it can often end in a complex pile of spaghetti we call the real world. Imagine doing 10 traditional process maps, even worse if you do them by 10 different people or teams who don't speak to one another. You'd end up with 10 isolated maps that may not connect – you would lose the “between the cracks” view of the business – where things get really messy and where your advantage in cost, service, or even innovation can be lost.

A great enterprise aerial map is crowdsourced: it's touched by many more people than the traditional process owners. It should be touched by absolutely everyone who in some way has an impact on or is impacted by the work to be done. Everyone is engaged in discussions about what needs to change and where the bright spots are – what is working and can be leveraged. Enterprise aerial mapping is so much more effective than process mapping – it's an employee engagement exercise that creates real business advantage. It encourages discussion, debate, and critique of your current ways of working but more importantly, it focuses on looking at what the future should be. It looks for improvement as well as innovation. Brown paper and white paper mapping.

People really get a WOW from the aerial map. It helps them find a voice to give ideas for how to make a business better. They realize they have never seen their business through this lens. It also gives people a bird's-eye view of where they fit and how they make a contribution or can make better contributions in the future.

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