ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams by Morris Helen & Gallacher Liz

Author:Morris, Helen & Gallacher, Liz [Morris, Helen]
Language: eng
Format: azw3
ISBN: 9781119012269
Publisher: Wiley
Published: 2017-08-04T04:00:00+00:00

IT Service Continuity Management Triggers, Inputs, and Outputs

We will now review the triggers, inputs, and outputs of IT service continuity management.

Triggers

Many events may trigger IT service continuity management activity, including new or changed business needs, new or changed services, and new or changed targets within agreements, such as service level requirements, service level agreements, operational level agreements, and contracts.

Major incidents that require assessment for potential invocation of either business or IT continuity plans are another trigger for the process, as are periodic activities such as the business impact analysis and risk assessment activities; maintenance of continuity plans; and other reviewing, revising, or reporting activities.

Assessment of changes and attendance at change advisory board meetings should be a part of the process scope, because it is here that there will be opportunity to review and revise business and IT plans and strategies in light of altering business needs, which may trigger changes to the process output. This will include the review and revision of designs and strategies, for both the business and the IT service provider.

Other triggers will include the recognition or notification of a change in the risk or impact of a business process or vital business function, an IT service, or a component. The results of testing the plans and lessons learned from previous continuity events will also provide triggers for the process.

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