Design for Emotion by Trevor van Gorp & Edie Adams

Author:Trevor van Gorp & Edie Adams [Gorp, Trevor van]
Language: eng
Format: mobi
ISBN: 9780123865328
Publisher: Elsevier Science
Published: 2012-06-14T14:00:00+00:00

Fig. 4.21 Seller Ratings

Ratings of sellers help you trust them with your information.

© Trevor van Gorp

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Anticipating and responding to user needs can convey a sense of empathy.

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Empathy (Understanding, Adaptive, Communicative)

Çakmakli (2010) describes empathy in the context of design research and understanding user needs. Representing the user’s perspective is an example of employing empathy during the design process. In a product, anticipating user needs and offering help right when the user needs it can also convey a sense of empathy. Humor and an open channel for feedback are two ways to help make the user feel that his or her problems are acknowledged and understood.

Exciting (Good Sense of Humor, Positively Surprising, Creative)

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