Data Science for Dummies by Pierson Lillian;

Author:Pierson, Lillian; [Pierson, Lillian]
Language: eng
Format: epub
Publisher: John Wiley & Sons, Incorporated
Published: 2021-08-26T00:00:00+00:00

B2: ACTORS

Primary actor: Debt collector

Supporting actors: Heartbeat, content writer, legal reviewer

Offstage actor: Consumer

B3: PRECONDITIONS + POST-CONDITIONS

Preconditions

Heartbeat must be trained with historical collection information.

Preapproved customer message templates to customer must exist.

Post-conditions

Heartbeat custom message algorithm is updated based on actual consumer’s reaction.

C: MAIN SUCCESS SCENARIO

Actor intention

Debt collector inputs customer data into Heartbeat.

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