Comptia A+ 220-902 : The Ultimate Guide To Mastering The Exam in 30 Days by C.V. Conner

Author:C.V. Conner
Language: eng
Format: azw3, epub, pdf
Publisher: Brainstorm Publishing Company
Published: 2017-01-05T08:00:00+00:00

QUESTION 62

A networked PC has started to display adware pop-ups when the user opens the browser. Which of the following best practices should the technician employ FIRST when responding to the problem?

A. Disable System Restore

B. Schedule scans and run updates in safe mode

C. Quarantine the system

D. Create a System Restore point

Correct Answer: C

Section: Soft Troubleshooting

Explanation

Explanation/Reference:

QUESTION 63

Joe, a user, states he is unable to use his Android phone after updating the OS. Joe is in a hurry and would like a quick solution that would most likely fix the issue. Which of the following methods can the technician use?

A. Initiate a factory reset

B. Perform a hard reset

C. Remove the MicroSD card

D. Rollback the OS update

Correct Answer: B

Section: Soft Troubleshooting

Explanation

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