A Project Guide to UX: For User Experience Designers in the Field or in the Making, 3rd Edition by Russ Unger & Carolyn Chandler

Author:Russ Unger & Carolyn Chandler [Russ Unger]
Language: eng
Format: epub
Publisher: New Riders
Published: 2023-12-08T00:00:00+00:00

Patterns can emerge in many ways, so it’s best to let them form on their own. However, here are examples of higher-level categories that you might see, including the kind of statement you’d find in them:

Goals: “I try to clear off all the open items here before I leave for the day.”

Mental models (includes statements that demonstrate how users are mapping external experiences to internal thinking): “I use this online tool as my briefcase, for things I reference a lot but don’t want to carry around with me.”

Ideas and feature requests: “I wish this would allow me to undo. I keep moving the whole folder accidentally and it takes me forever to cancel out of it.”

Frustrations: “I’d ask the help desk about this, but half the time they don’t know what the problem is either.”

Workarounds: “This takes so long to do here that I just end up printing out the list and working with it throughout the day. Then at the end of the day I enter in the results.”

Value statements: “This tool here saves me a lot of time, so if you’re making changes don’t take it away!”

Within these higher-level categories, you’ll often find clusters that relate to specific steps in the flow or to different types of features and how they’re used.

Figure 7.5 shows an example of a cluster from research that found several participants relied on reminders and push notifications to stay on top of their work.

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