Patient Navigation by Elizabeth A. Calhoun & Angelina Esparza

Author:Elizabeth A. Calhoun & Angelina Esparza
Language: eng
Format: epub
Publisher: Springer New York, New York, NY

At this point one should have sufficient problem statement, be able to clearly articulate how navigation will solve the problem or improve the system and what challenges and champions you have within your environment. The next suggested step understanding how clients access and utilize your system and where in that process navigation may be able to help. This is an important consideration and often given little thought prior to implementation.

Many hospitals may refer to this process as patient/client flow. In some cases the organization may have painstaking detail on how a patient enters the system and accesses needed services. In other cases, the process may not be as clear. As the planner, one must review the current process, identify where the navigator will be introduced and how they will be integrated into the existing process or modify the process as needed. Failure to dedicate careful consideration of the process can result in improper introduction of navigation services, perhaps too late in the process to be most useful to the clients or too early, before patients have time to understand their diagnosis and perhaps anticipate needs.

The placement of the navigator should be tied to the intended outcomes of the program, the number of navigators, budget and training of the navigator. Additionally, practical issues such as supervision and budget or acceptance of the program may dictate the entry point into the process system. Be aware that often placement isn’t ideal for political reasons and may be modified later as data can be gathered that would identify the best point for integration. Step 2: PLANNING YOUR PROGRAM—Starting at the beginning while keeping your eye on the end goal.

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