Voicebot and Chatbot Design: Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger by Rachel Batish

Author:Rachel Batish [Batish, Rachel]
Language: eng
Format: epub
Publisher: Packt Publishing
Published: 2018-09-29T05:00:00+00:00

Conversational structure

When we talk with a human, we can provide unstructured information and expect the human to understand our request and use the relevant parameters to provide us with the best option. Going back to our Disneyland example, to complete the purchase, we are required to fill in the following slots:

Number of people

Adults/children

Number of days

Dates

Figure 2: Data collection: structured versus unstructured conversation

In the human-human example, the customer outlined the following:

We are a family of five and we are interested in the three-day package.

From this sentence, the agent can fill in three slots based on this one question:

Number of people: five

Number of adults: two, and number of children: three

Number of days: three

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