Transitioning to Microsoft Power Platform by David Ding
Author:David Ding
Language: eng
Format: epub
ISBN: 9781484292396
Publisher: Apress
Editing a SharePoint list
User access and security
Connection to Power BI
Business Scenario
The operation and technology team has sought a new incident management ticketing system for internal system issues. There are a few well-established ticketing systems in the market. The team found the cost higher than expected and required additional approval from the finance team.
The technology team asks Kim to help to build a business case. After some initial analysis, Kim found the solution cost to be three times more than the approved funding.
After an initial discussion with the technology team, Kim extracted the following fundamental ticketing system requirements.The system allows many users to create new incidents.
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