The IT Support Handbook by Mike Halsey

Author:Mike Halsey
Language: eng
Format: epub
ISBN: 9781484251331
Publisher: Apress

The Nearness of You(Tube)

How do you properly, quickly, and easily diagnose problems with a PC when it’s simultaneously connected to almost every other computer on the planet? I’m not exaggerating here either, as scenarios such as distributed denial of service attacks (DDoS) and worldwide malware and ransomware attacks demonstrate just how interconnected everything is.

This is something you always have to consider, and it’s why I encourage taking such a holistic approach to computer troubleshooting. Even a problem with a printer these days could be caused by an outage at the local ISP.

You might be surprised too at just how often this interconnectedness is actually the cause of a problem, when it appears that the problem is actually caused by something local on the PC. As an example you might find that there is an authentication problem with the Microsoft Office 365 servers that is preventing the user from being able to access their files, when the problem could appear to be a permissions issue with their account.

For this reason it’s always wise to keep a few useful web links to hand. These links are able to tell you the status of a web service or site and inform you if it’s working appropriately. www.isitdownrightnow.com

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