Software Quality by Galin Daniel;
Author:Galin, Daniel; [Galin, Daniel]
Language: eng
Format: epub
ISBN: 9781119134497
Publisher: IEEE Computer Society Press
Published: 2018-03-02T00:00:00+00:00
Specific procedures that regulate the performance of user support and maintenance services by the service teams include:
Specific procedures for user support services:
The phone procedure that directs the team in the following issues:
The process of handling a user call
User support call report
Training requirements for USC team members
The onsite user support procedure directs the team in the following issues:
Checkups to be performed before service
The process of handling an onsite service call, including the documentation
Criteria for escalating the call to a higher technical level when case is not successfully resolved
Onsite user support call report
Training and certification requirements for members of the onsite user support services team
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| Coding Theory | Localization |
| Logic | Object-Oriented Design |
| Performance Optimization | Quality Control |
| Reengineering | Robohelp |
| Software Development | Software Reuse |
| Structured Design | Testing |
| Tools | UML |
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