Real-Time Twilio and Flybase by Roger Stringer

Author:Roger Stringer
Language: eng
Format: epub
ISBN: 9781484270745
Publisher: Apress

Necessary Tools

Flybase.io (https://flybase.io/) as our backend, handling storing data, passing events, and our call queues.

Twilio Client (www.twilio.com/webrtc), a WebRTC interface to Twilio. In our demo, we are using the JavaScript library that gives us an API and connection to Twilio to receive the call within our Salesforce browser delivering the call via WebRTC. Twilio Client also gives us the ability to control the call via our softphone.

Heroku will be used as our web host, but you can host your call center anywhere you’d like.

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