Making Things Happen by Berkun Scott
Author:Berkun, Scott [Berkun, Scott]
Language: eng
Format: mobi, epub
Tags: COMPUTERS / Information Technology
Publisher: O'Reilly Media
Published: 2008-07-13T16:00:00+00:00
There are other problems that arise in communication, but this basic list covers many of the possible situations. The more people involved, the harder it is to isolate what the problem is and fix it. Sometimes group discussions are the wrong place to solve communication issues because there are too many people and conflicts involved to resolve any problem effectively. Group communication is an issue I'll touch on briefly in Chapter 10, but for most of this chapter, I'll focus on simpler situations.
A simple tactic for making the previous list actionable is to share it with people on your team, and ask them to identify when someone is behaving in a problematic way. The team will now have a language for the problems they see, making it easier to resolve them. Specific to team leaders, a commitment should be made to re-examine their own behavior and pay more attention to what they're doing and saying. Odds are high they'll identify habits that need to be worked on. (Change of any kind is tough. Organizational change requires those in power to take action. See Chapter 16.)
However, no matter how much you read or study about human psychology and communication, it's always subjective. There's no mathematical formula you can use, or detection device you can buy, to help you recognize when you're about to cause a communication problem. The same applies to making others aware of communication problems they are causing. It's sensitive and complicated, and some people have years of experience with bad communication habits that they're unwilling to give up simply because you suggest they should. This is one of the many reasons why project management is a tough role: you have to invest in relationships with people, regardless of how much they're investing in you.
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