Lead 4 Success: Learn the Essentials of True Leadership by Hallenbeck George;

Author:Hallenbeck, George;
Language: eng
Format: epub
ISBN: 4804628
Publisher: Center for Creative Leadership

KEY TAKEAWAYS in GATHERING ONGOING FEEDBACK

ASK FOR FEEDBACK FROM THE RIGHT PEOPLE.

ASK AT THE RIGHT TIME.

ASK IN THE RIGHT WAY.

ASK OFTEN.

EVALUATE BEFORE YOU ACT ON THE FEEDBACK.

PUT FEEDBACK IN ITS PROPER PLACE.

STAY OPEN TO REEXAMINING FEEDBACK.

After one of the great vaudeville comedians of the early twentieth century transitioned to movies, he used a running gag to open an early film. In the scene a stagehand rushes into Lou Holtz's backstage dressing room to exclaim, “You're on!”

The comedian looks up and asks, “Oh. How am I doing?”

That is the age-old question, and no matter what level you occupy in an organization, from line manager to senior executive to team leader—even stagehand—it's a question you'll need to answer. The skill of giving meaningful and effective feedback, the focus of this chapter, is important because it helps people develop and, ultimately, it gets the work done.

Whereas the previous chapter examined how to solicit feedback, we are turning the tables here to examine how we give feedback. Having established the supreme importance of communication in the workplace, and the make-or-break role of feedback, we now know some of the values of quality, usable feedback:

FEEDBACK IS BASED ON OBSERVATION.

ITS MESSAGE IS SPECIFIC AND DIRECT.

IT ENABLES THE RECEIVER TO UNDERSTAND THE PRECISE IMPACT OF HER OR HIS BEHAVIOR.

IT CAN MOTIVATE THE RECEIVER TO START, STOP, OR CONTINUE BEHAVIOR THAT AFFECTS PERFORMANCE.

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