Creating Agile Organizations: A Systemic Approach by Ilia Pavlichenko & Cesario Ramos

Author:Ilia Pavlichenko & Cesario Ramos [Ilia Pavlichenko]
Language: eng
Format: epub
Publisher: Addison-Wesley Professional
Published: 2022-09-04T16:00:00+00:00

You are done!

Closing: Close the workshop by reflecting on the VSM. We recommend using the structure “What? So What? Now What?”12 Capture the results using photos and keep the sheets for later use.

Scott Morton Diagram

A Scott Morton diagram (Figure 8.3) provides a macro view of the system and helps identify areas that need close attention during the individual interviews and later workshops. The Scott Morton workshop is often one of the first activities conducted during the Go See session. It also helps to evaluate the emotional state of the people in the system.

Figure 8.3

Scott Morton diagram.

During a Scott Morton workshop, we ask mixed cross-functional groups of employees to create drawings that comprise five forces (technology, individuals and roles, structure, processes, strategy) and the connections between them. What is especially interesting to notice is how employees evaluate the organization themselves. Notice and write down interesting or sarcastic expressions that pop up during the workshop and identify the organizational areas to which these expressions are related. Those are the focal points of interest during subsequent explorations.

The five forces in the Scott Morton diagram interact in response to the external environment within a company:

Technology: IT that can be applied to facilitate business processes.

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