Avoiding IT Meltdown: Practical Hints And Tips For Managing Technology by Lancaster Brian

Author:Lancaster, Brian [Lancaster, Brian]
Language: eng
Format: epub
Published: 2020-11-20T00:00:00+00:00

In a previous role, I was responsible for producing monthly availability statistics. This included reporting on the number of ‘clean days’ experienced across the organisation. For certain business areas, a small set of the most important services were chosen to represent IT service quality for the month. Incidents that affected any of the selected services were checked against an agreed list of criteria to see whether they triggered an ‘unclean’ day.

Where the criteria were very black and white - a full service outage of more than 15 minutes, for example – this was relatively straightforward. However, some criteria (periods of slow responses) were more subjective and prone to lengthy debate.

There is no perfect way of reporting service performance. It’s all flawed in one way or another. So, pick the best option for you and your business. And keep it simple.

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.