Augmenting Customer Experience with SharePoint Online: Building Portals and Practices to Improve Usability by Charles Waghmare
Author:Charles Waghmare [Charles Waghmare]
Language: eng
Format: epub
Publisher: Apress
Published: 2019-12-16T16:00:00+00:00
Upcoming Trends in Digital Customer Experience
Trends falls into categories such as Customer expectations, Enterprise Goals, Customer requirements, and Use cases (Figure 3-10).
Figure 3-10Trends in DCX
Below are use case descriptions predicted to take place in the near future:Conversational interfacesCombination of chat, voice, or any other natural language interface aiming at transforming user interactions into human conversations
Predictive personalizationMethods of delivering to each individual unique experiences and personalized content, both meeting and anticipating his expectations, in real time
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