A Guide to Computer User Support for Help Desk and Support Specialists by Beisse

Author:Beisse [Beisse]
Language: eng
Format: epub, pdf
ISBN: 9781133187820
Publisher: Cengage Textbook
Published: 2013-01-31T14:00:00+00:00

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ON THE WEB

To learn more about successful performance appraisals for support workers, visit www.callcentrehelper.com/how-do-i-give-top-notch-performanceappraisals-171.htm.

For a legal perspective on performance evaluations, visit www.laborlaws.com/block4/item421.

And for tips on ways both managers and workers can improve performance appraisals, read Jonathan Farrington’s suggestions (ezinearticles.com/?How-To-Plan-And-Prepare-For-An-Effective-Appraisal&id=480071).

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In addition to the performance of individual staff members, support managers also evaluate the services provided by the support team as a whole. Performance statistics and measures of client satisfaction are two ways to evaluate, document, and justify the value of user support services.

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