Corporate Superpower by Oleg Konovalov

Author:Oleg Konovalov [Konovalov, Oleg]
Language: eng
Format: epub
Publisher: WildBlue Press
Published: 2018-03-02T06:00:00+00:00

Trust

Trust is a macro-perspective phenomenon which acts as a lubricant for all external and internal processes. Often being irrational, trust is even more valuable than loyalty which has more of calculative nature. It covers all unwritten and unsaid aspects of human interaction and stimulates willingness to collaborate. Trust helps control and directs the various energy streams from different kinds of people.

Trust is a necessity for a high functioning organization. It allows people to work with confidence in their decisions and in those of others. If people can be trusted by their peers and supervisors to do their jobs, they work more efficiently and are happier in their work. One can determine the level of trust that exists in an organization by seeing how they deal with problems. Does the bank teller hesitate to call the manager? When the manager comes out, is he/she impatient or combative with the employee? These interactions reveal a great deal about that institution’s character.

Trust is a two-way street. Employees trust their company if it trusts them. If people trust their customers, then more likely customers will trust the organization and the people in it. An organization can’t grow without trust from stakeholders and their enthusiastic support as a result of it. Trust grows within an organization among employees and spreads beyond its boundaries, or as far as an organization’s culture can reach. People are more willing to invest themselves in an organization if they trust it, and naturally become more engaged as a result.

High performance levels can’t be achieved without trust. It reduces transaction and governance costs dramatically, stimulates effective interaction among employees and external stakeholders, and encourages information sharing. Trust is a mark of a risk-free and meaningful relationship, which is critical for non-linear collaboration and achievement of organizational goals. An organization can’t sustain itself if trust doesn’t exist.

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