97 Things Every SRE Should Know by Emil Stolarsky & Jaime Woo

Author:Emil Stolarsky & Jaime Woo [Emil Stolarsky]
Language: eng
Format: epub
Publisher: O'Reilly Media, Inc.
Published: 2020-11-23T00:00:00+00:00

What are the organization’s key metrics? In an e-commerce organization, this may be checkout rate and volume, storefront availability, and so on.

Do you have a sense of how to index from services to owners?

Are you able to get a sense of the ongoing alerts going off across the organization?

Regardless, all the frameworks in the world won’t prepare you nearly enough for the first time you’ll lead an incident. My first hit around 4 a.m. in Toronto and my performance felt like the Chernobyl of incident management. In a seat formerly warmed by maestros, I was a clumsy, amateur conductor.

A lot of working through incident response boils down to building muscle memory and neural pathways that come from repeated experience. Over the many pages that followed, with patience and practice, I started to fumble less and less and soon started getting the orchestra to play some bops.

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