Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict by Bill Eddy

Author:Bill Eddy
Language: eng
Format: mobi
Tags: Psychology, -, Emotions, General, Family & Relationships, Interpersonal Relations, Self-Help, Anger
ISBN: 9781950057207
Publisher: Unhooked Books
Published: 2021-08-23T21:00:00+00:00

DR. STARR: “It’s not going to happen. I’m not going to do it. What are they going to teach me? What are they, a bunch of social workers or something?”

ADMINISTRATOR: “They are social workers and other professionals who specialize in working with doctors. They are well aware of the pressures that you face and the schedules that you keep. And again, it’s been very helpful for many doctors, and we’d like you to give it a try.”

DR. STARR: “What specifically are the nurses saying?”

ADMINISTRATOR: “Specifically, several nurses have said that you yell at them in the O.R. Things have been thrown at them during and after surgeries. That you’ve yelled at them that they’re idiots.”

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