The Long Fix by Vivian Lee

Author:Vivian Lee
Language: eng
Format: epub
Publisher: W. W. Norton & Company
Published: 2020-04-15T00:00:00+00:00

Start Pulling the Supply Chain

Bob Mecklenburg gradually realized he was grappling with a business problem, not a medical one, and that his HR partners were extremely well equipped to help him solve it. He explained to them that they had a “supply-chain issue”—a clinic failing to keep an employee from getting ill and missing work was the equivalent of a chip manufacturer delivering a poor-quality part to Intel. Think of it this way: if employees are home sick, Nordstrom can’t sell clothes and Costco can’t restock shelves. Using that fundamental insight, the four Seattle companies drew up five key “performance specs” Virginia Mason Medical Center would have to meet:

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