Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition (Business Books) by unknow

Author:unknow
Language: eng
Format: azw3
Publisher: McGraw-Hill Education
Published: 2013-06-21T04:00:00+00:00

Agree on a Work-Around

When you’ve decided not to administer discipline as a way of compelling someone to change his or her actions, develop a coping strategy and then candidly share it. That way, as the other person observes and experiences the consequences of the work-around, he or she can choose to act differently to avoid the pain, waste, and inefficiency you’ve talked about.

For instance, from this point on you will not give your unreliable partner “critical-path” assignments. She may not be happy about this choice because she wants to be involved with the hottest assignments. Nevertheless, at least she understands why you’re doing what you’re doing.

With an emotionally explosive boss who refuses to change, you might suggest that when he blows off steam, you’ll eventually withdraw, allow time for him to calm down, and then return for a healthier and more complete discussion. You might also share that you are likely to be reluctant to challenge some of his more vigorous arguments. You’ll do your best to be candid, but his defensive actions will continue to make that difficult for you. By being candid about your coping strategy, you empower your boss to choose whether he wants this consequence bundle.

This point is so important that we want to expand it a bit. For people to behave badly over the long haul, we have to do two things. First, we have to avoid accountability discussions. By doing that, we avoid helping others see the consequences of their behavior. If we don’t alter their expectations, why should they change what they do? Second, we create a work-around that enables others to continue doing what they’re doing, unaware and guilt free. For example, our boss never returns calls, and so we secretly assign someone to do it for her. A doctor is incompetent, and so we discreetly schedule complicated surgeries for when he’s off shift. Our dad is grumpy and abusive, and so we buy him his own wide-screen TV and build him a den.

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