50 Essential Etiquette Lessons: How to Eat Lunch with Your Boss, Handle Happy Hour Like a Pro, and Write a Thank You Note in the Age of Texting and Tweeting by Katherine Furman

Author:Katherine Furman [Furman, Katherine]
Language: eng
Format: epub
Publisher: Althea Press
Published: 2019-08-27T00:00:00+00:00

DOS & DON’TS

for BUSINESS CALLS

Phone calls are a great way to make a real connection with people.

DO

➤Answer the phone within the first few rings.

➤Greet the person and say your name.

➤Make a little friendly small talk, but not more than a couple of minutes’ worth.

➤Speak clearly and make your points quickly.

➤Take notes.

➤Stay positive.

➤Wrap up the call with a brief recap of next steps.

➤Send a follow-up email outlining what you talked about.

➤Thank the person for their time.

DON’T

➤Mumble, even in an open office where you’re trying to keep it down.

➤Talk too loudly, especially in an open office where you’re trying to keep it down.

➤Use speakerphone unless you really have to.

➤Put someone on hold or transfer them without asking them first.

➤Call from a loud place, like the street, where the person will have trouble hearing you.

➤Call someone unless you know you have enough time to talk to them.

➤Eat or drink while you’re on the phone.

➤Curse or use language you’d be embarrassed for your boss to hear.

➤Interrupt someone or cut them off while they’re talking.

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